PREP: pm admins [Roles] | Groups: xxx | Rules: xxx | Slock: xxx | Shout: xxx pm admins Thank you for attending the session! If you need to go AFK, be dismissed, or disconnect, please let me know (with the times). pm admins The intro order will be Host -> Co-host -> Trainer 3 -> Trainer 4. If you have any other concerns, feel free to pm me or the co-host. pm admins Unfortunately, If you don’t have an LR to train, you are dismissed. Although, feel free to take any available shadow or spectator spots! pm admins With that being said, have a great session everybody! :) INTRO: sm Hey everyone! Welcome to the xx:xx PM EST scheduled training session. We thank you for attending this session! sm From now on, PTS (Permission To Speak) is enabled. If you have any questions or concerns, please say “PTS”. sm We will begin with introducing the trainers for this session who took the time out of their day to train you! PTS will be denied until further notice. Trainer (with a shadow) sm Hey! I’m Emmie, and I am an honored Supervisor here at Glazin'. I will be the host and trainer 1 for this session. My shadow will be (user). We wish you the best of luck! Trainer (without a shadow) sm Hey! I’m Emmie, and I am an honored Supervisor here at Glazin’!. I will be trainer 3 for this session. I wish you the best of luck, I'm sure you will do well and if you don't at least you tried your best! sm Great! Now that everyone has been introduced, we will be going over a few rules. PTS will be denied until further notice. sm [1] Although grammar isn't required, you are required to be respectful towards others and remain professional at all times. sm [2] There are V sections to this training. Depending on your rank, you will be expected to properly deal with trollers and exploiters, and prepare III orders. sm [3]. You are required to state a greeting before serving a customer. Your greeting should include you introducing yourself, welcoming them to the cafe and asking what they'd like to order. sm [4] A staff member will check your inventory during the orders, so there's no reason to take out your item(s). sm [5] You will most likely encounter a troller while working at the cafe. You are to give them l reminder to stop trolling. If they continue, you should get in contact with an MR+. sm [6] To get promoted to the next rank, you need to obtain a certain number of points. Trainees need III points, Junior Baristas need IV points, and Baristas need to obtain all of the points. sm [7] The foundation of this group is KMR (Kindness, Maturity, and Respect). We expect all of our staff to display KMR at all times. sm [8] If you require more information, or need to access the recipe guide, feel free to check out our handbook. Our handbook is located in our communications server, which can be found on our group page. sm Great! We will begin momentarily. Please wait patiently on the lines. Keep in mind that PTS is still enabled. pm admins Stations everybody! Have a nice session :) sm You may all go to your stations! Go to the station with the number over your head. We wish you the best of luck! :) TRAINING Group 1 is located here! Please head inside and claim a register. :) Trainer (with a shadow) Hello! My name is USERNAME, and I will be your trainer for this session. My shadow for this session will be USERNAME. Please allow them to introduce themselves! Trainer (without a shadow) Hello! My name is Emmie, and I will be your trainer for this session. If you don't pass this session, that's alright! There's always a next time. All that matters is that you tried your best! :) I will now state a few tips/rules about the session. Please keep in mind that PTS is still enabled. Throughout the session, you will be expected to remain professional and display KMR (Kindness, Maturity, and Respect). Although grammar is not required and entirely optional, your sentences must be readable. If you disconnect, you will have 2 minutes to rejoin. After that time period, the server will be locked and you will no longer be able to join. In order to pass, trainees need III points, for junior baristas it’s IV points, and baristas need all the points (V). Are there any questions? (A response is required!) Alright! Before we start the trolling simulation, you will need to provide a proper greeting. It should include a warm welcome to Glazin’, an introduction of yourself, and asking them what they’d like to order. Adding where the menu is located or item limit (III) is optional, but it is highly recommended! An example of a good greeting would be; Hello! Welcome to Glazin’! My name is Emmie, how may I help you today? (If needed, the menu is located right above me!) Once we approach you, please state your greeting! Lovely! I will now be explaining what to do when you encounter a troller. You give a troller 1 REMINDER to stop whatever they're doing that's against the rules, then contact an MR+ if they continue. A reminder should NOT look like "Reminder l - Not ordering properly". The example above looks like a warning, try to not even mention the word "warning". A reminder should look like "Please order properly". If they continue after that, make sure to contact an MR+. If you give more than one reminder or call the reminder a warning, you will not get a point for this portion of the session. To contact an MR+ at the cafe, you can press the “call for support” button or report it in the communications server (#cafe-reports) with some evidence (a screenshot). Abusing the support feature at the cafe will result in serious consequences. Since this is a roleplay, to call for assistance, you are required to say "-Contacts an MR+-". Any questions? Great! I will now start trolling. Great job! Everybody dealt with the troller correctly! Not everybody dealt with the troller correctly. Therefore, you will be given the correct way to deal with a troller. You are to give a troller l reminder to stop whatever they're doing that's against the rules. If they continue after their only reminder, you will contact an MR+ to kick/ban them. Great! We will now move on to the exploiting simulation. An exploiter is someone that does something a normal Roblox player can't do, or isn't supposed to do. Common exploits that you may encounter at the cafe are Guests / Customers going behind the counter, flying, teleporting, etc. Do NOT give the exploiter a reminder. When you encounter one, you should IMMEDIATELY contact an MR+. To contact an MR+, you could use #cafe-reports in our communications server, or you can click the "Call Support" button at the cafe. If you happen to get a screenshot / screen-recording of the exploiter, please send it to an MR+ in #cafe-reports! Since this is a roleplay, to call for assistance, you are required to say "-Contacts an MR+-". Any concerns? Great! I will now start the exploiting simulation. Great job! Everybody dealt with the exploiter correctly! Unfortunately, not everyone dealt with the exploiter correctly. Therefore, you will be given the correct way to deal with one. Exploiters shouldn't receive any reminders! When you encounter an exploiter, you should immediately contact an MR+. To contact one, you could use #cafe-reports in our communications server, or use the "Call Support" button at the cafe. We will now move on with the first untimed order. I will be stating a few tips about this section. [I] Once the order is complete, you must come back to the registers and wait until we check your inventory. [II] You can use the recipe guide in the handbook for help! It can be found in the dizzy server or on our socials! [III] Do not block the machines for the other LRs. Any questions? Great! Once I state the order, you may begin! UNTIMED ORDER I - A medium Mocha Latte and Vanilla Donuts. Great job, everyone got it right! Unfortunately, not everyone got it right. I will now be stating the correct recipe to everyone. Medium Mocha Latte: Medium Cup + Regular Machine + Cream Machine + Mocha Flavor Trainer (with shadow) I will now hand over the session to our lovely shadow, NAME, and they will be giving you the second order. We will now do the second untimed order. All of the previous rules and tips still apply. Please pay attention! UNTIMED ORDER II - A medium Americano, and a Chocolate Donut. Amazing, you all got it right! Great job, we will be moving on. Since someone got it wrong, I’ll be stating the correct recipe to everyone. Americano: Cup + Espresso Machine + Regular Machine You will now be given the final order. Please pay close attention! (Everything that was previously said still applies.) UNTIMED ORDER III - A small Coffee Milkshake, a large Iced Glazinccino and a small Vanilla Chai. Great, you all got it right! Unfortunately, someone got it wrong. I’ll be stating the correct recipe to everyone. Chocolate Milkshake: Milkshake Cup + Milk + Coffee Flavoring +Blender || Iced Glazinccino: Ice Cup + Regular Machine + Decaf Machine + Glazinccino Cream || Vanilla Chai: Cup + Decaf Machine + Salter Congratulations, you have passed this session! Please give me a moment to rank you. You are dismissed, great work! Make sure to come back to achieve a higher rank! Unfortunately, you have failed this session. Please don’t be discouraged by this, and note that you can always try again! Do you have any questions or concerns before you are dismissed? Awesome! I am very sorry once again, you are now dismissed. I hope you have a wonderful rest of your day!